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Refund and Returns Policy

Return & Refund Policy

At SHALOM ENTERPRISESCO, we strive to provide a smooth and reliable shopping experience. As a multi-vendor marketplace, return and refund policies may vary depending on the seller. Please read the following guidelines carefully.

1. Return Eligibility

Products are eligible for return if:

  • The item is damaged, defective, or incorrect upon delivery
  • The return request is raised within 7 days of delivery (unless specified otherwise by the seller)
  • The product is unused, in its original packaging, and with all tags intact

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Perishable goods
  • Personalized or customized products
  • Intimate or hygiene-related items
  • Items marked as “Non-Returnable” by the seller

3. Return Process

To initiate a return:

  1. Contact the seller or our support team with your order details
  2. Provide proof (images/videos) if the item is damaged or incorrect
  3. Once approved, follow the return instructions provided
  4. Ensure the product is securely packed for pickup or shipment

4. Refund Policy

  • Refunds are processed after the returned item is received and verified by the seller
  • The refund amount will be credited to the original payment method
  • Refund timelines may vary but typically take 5–10 business days

5. Replacement Policy

  • Replacement is subject to product availability
  • If a replacement is not available, a refund will be issued

6. Shipping Charges

  • Shipping charges are non-refundable unless the return is due to a seller error (damaged, defective, or wrong product)
  • Return shipping may be borne by the customer unless stated otherwise

7. Order Cancellation

  • Orders can be cancelled before they are shipped
  • Once shipped, cancellation may not be possible and the return policy will apply

8. Vendor Responsibility

Since SHALOM ENTERPRISESCO operates as a marketplace:

  • Sellers are responsible for product quality, returns, and refunds
  • We act as a facilitator to ensure fair resolution between buyers and sellers

9. Contact Us

For any return or refund-related queries, please contact us:

  • Business Name: SHALOM ENTERPRISESCO
  • Phone: +91 9493175501

If you want, I can also create:

  • Cancellation Policy (separate detailed page)
  • Shipping Policy
  • Vendor Return Rules (advanced marketplace version)
  • Legal-compliant Indian eCommerce policy bundle